Privacy Policy
This Privacy Notice sets out how Glenrath Farms Ltd protects and makes use of the information you supply to the company when you are using our websites: www.glenrathfarms.co.uk and www.kittycampbells.co.uk and also when you contact the company directly by telephone, email, letter, fax, or verbal communications.
If you are asked to provide information when using these websites or contacting Glenrath Farms Ltd by any other means, your information will only be used in the ways described within this privacy policy.
This Privacy Policy will be updated from time to time. This website privacy policy was updated on 20th May 2018.
What data we collect:
We may collect the following information:
- Title, name, address
- Contact information including contact details and email address
- Demographic information such as postcodes, preferences and interests
- Other information relevant to customer surveys and/or offers
- Website usage data
- We may record images of you by CCTV when you visit our premises.
How we may use this data:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional information about new products, special offers or other information which we think you may find interesting using the contact details which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
- We may contact you by email, phone or by post.
- We may use the information to customise the website according to your interests.
How long will we hold your data for:
We only hold your data for as long as necessary to fulfil our services to you, taking into account our need to meet any legal, statutory and regulatory obligations with which we are bound to comply.
Our need to use your personal info will be reassessed on a regular basis and we will dispose of personal data which we no longer require.
Controlling your personal information;
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@glenrathfarms.co.uk
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send your promotion information about third parties which we think you may find interesting only if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances.
Data Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once agreed, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the date is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify our browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Complaints:
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. (www.ico.org.uk) We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Contact details:
Glenrath Farms Ltd
Whim Poultry Farm
Lamancha
West Linton
Peeblesshire
EH46 7BD
Email address is: info@glenrathfarms.co.uk